Grooming Terms & Conditions

Your Pooch’s Health and Welfare
When your dog is with us, its health and welfare is our main concern at all stages of the grooming process.

Before attending, we require a current vaccination certificate as required under the Victorian State Government’s Code of Practice for Dog Boarding and Daycare Establishments under Domestic Animals Act 1996.

Should we believe your dog is experiencing any fear or stress at any time, we will, where possible, employ alternative strategies to alleviate this. This may require extra time or sessions to overcome this problem.

During grooming it is possible pre-existing conditions are noticed, which you will be informed of and responsible for following up with your vet. In the unlikely event, of an accident occurring on the grooming table, or an emergency medical issue is to arise, you authorise us to seek emergency veterinary treatment.

Customer details
Your details are held in confidence by us, as a reference to the safe grooming of your dog.

Aggressive and Poorly Socialised Dogs
We reserve the right to refuse to groom any dog if we believe it may cause injury to itself or any members of staff at our salon. If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session will be stopped immediately, and the full fee incurred.

We must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to the Domestic Animals Act 1994 which holds owners liable for bites and injuries.

Please toilet your dog before attending their appointment to avoid any accidents. Any dog that toilets on the grooming table will incur an extra fee of $25.00 for its human.

Pricing
All quoted prices assume:

  • The dog’s coat is well maintained free from knots, matts, and tangles.
  • The dog is well behaved, shows no aggression and groomed at our recommended periods.
  • The dog is not overweight or oversized for the breed.

All grooming payments will be pre-paid.

Whilst we are happy to work with nervous/timid dogs, these may incur extra charges due to the extra time and handling skills required.

Incurred charges will be paid prior to collection for matted coats, those that are poorly maintained, or dogs with fleas.

Hoochy Poochy Grooming Rates https://hoochypoochy.com.au/dog-grooming-rates/

Salon Exclusivity
At Hoochy Poochy we operate strictly by appointment. The quoted price includes salon exclusivity and an applied discount for loyal doggy daycare clients. This helps ensure a calm, low risk environment. The only time more than one dog is allowed in the grooming area is when they are from the same household. If you have two dogs, only one of whom is groomed, and they are not used to been apart, the second can remain at our discretion.

Neglected / Matted coats
We practice humanity before vanity. Should a dog be presented with a matted or neglected coat, if our opinion is that it will be kinder to shave the coat back completely, we will contact you first for permission and this will be done in compliance with The Prevention of Cruelty to Animals Act (POCTA) 1986. – Animals are to be protected from pain, injury, and suffering. This incurs extra charges due to time and extra wear and tear on equipment.

In instances where the above is necessary, it can lead to skin irritation and other conditions. On some breeds the coat may not grow back in the same manner. Hoochy Poochy Grooming and its staff, will not be liable for any effects which may arise from this.

Time Keeping
Our appointment slots are timed to each individual dog, with a period of time to try and prevent any overlap. This ensures we are not rushing to complete your dog. The appointment time given, is the time we expect to admit you to the salon. If you are early for your appointment, we may not be in a position to grant you immediate access. Further, if you are late, we may have to refuse to groom on welfare grounds. This will incur a fee. Customers who are 30 minutes or more late will be deemed to be a ‘no show’ and charged the full appointment fee. If you leave your dog with us, and are late collecting, this will also incur a fee of $25.00 per 30minutes, as it will impact on the next customer. We ask that everyone shows the same courtesy afforded to you to others.

Cancellations and No Shows
We appreciate that sometimes you may need to rearrange your dog’s appointment. If this is done with more than 48 hours’ notice, there will be no charge. Any failure to show or cancel with less than 24 hours’ notice will result in the full fee being payable, and no further appointments booked until the account is settled. Cancellations between 24-48 hrs will be charged at half the appointment fee.

Grooming Feedback
After each session we will inform you of any problems we have encountered, or any concerns we have re: your dog. This is the time to inform us of any concerns you have in relation to the groom. If you are happy with the service provided, we would love for you to leave a review on Google.

A majority of our business is repeat custom, and we wish to maintain our standards and reputation. For this reason, we ask that you make a follow up appointment at time of collection, with guidance from our groomer.

We often take pictures to show examples of before and after work and to use for training and information. Should you not wish photos of your dog to appear on social media please inform us at the time of the groom.

If you are unhappy with your dog’s groom, please speak to our groomer and/or centre manager.

Mon-Fri 7.30am - 6.30pm