Terms & Conditions

Bookings are essential and can only be made online by MasterCard or Visa
If Hoochy Poochy is not advised of a cancellation/appointment reschedule 24 hours of the scheduled booking, the session will be forfeited.
Refunds will not be given under any circumstances.
There will be no extensions to 10- or 20-day pass packages under any circumstances.
Hoochy Poochy will only accept friendly dogs that share – they must not be territorial over food, toys or space and must like other people and dogs.
Up to 12 months can be entire (i.e. not desexed). Dogs’ over 12 months must be spayed or neutered (desexed).
Puppies for Puppy Playgroup are welcome from 8-16 weeks and with first vaccination. Puppies older than 16 weeks are eligible for full days of daycare and must be fully vaccinated to attend casual sessions.
All dogs must arrive on leash wearing a collar and ID tag including dogs’ name. For the safety of your pup and others, we ask that you please remove your dogs AirTag or attach it to their lead before entering our daycare.
Studded collars and correction collars will not be accepted.
Hoochy Poochy will not be liable for any damage to leads/harness/collars etc whilst dogs attend daycare.
Hoochy Poochy will not be liable for any injuries caused by other dogs during daycare attendance.
Lunch service charge applies to all dogs 6 months and older. $10.00 per dog.
Healthy dogs – must provide proof of current vaccination, preferably C5, 24 hours prior to session.
If your dog is sick or injured, we need to know. Dogs cannot attend with anything contagious e.g. canine cough, papillomas, conjunctivitis.
Dogs’ that present symptoms of canine cough must be collected early, the daycare session will be forfeited and owners will be asked to isolate their pooch from daycare and dog parks for 14 days as a precaution to others attending (even if cleared by your vet).
If a customer books a venue in error, they can change the venue up to 24 hours before appointment using Acuity Scheduling Booking System. However, on the day of the booking, the venue cannot be transferred, and a customer must attend the venue as booked or the session is forfeited.
Bath and grooming service available Tuesday – Thursday by appointment only to dogs already attending daycare. Not available to first timers or puppies. Check the box at time of booking to add this service to your daycare session and a member of our team will be in touch to confirm. Additional charges for nail trimming, difficult or matted dogs. Grooming Terms & Conditions.
Clients must advise of any change to their contact details.
If a dog requires medication for conditions such as epilepsy, joint problems etc. the owner must supply the medication with directions of use.
Dogs will only be handed to the authorized person/s whose name/s appear/s on the registration form. An exception to this rule will only apply if prior written notice is given by the owner to Hoochy Poochy staff stating the full name and phone number of the person permitted to pick up the owner’s dog. will be required before any dog is handed over to any 3rd party.
All dogs must be collected no later than 6.30pm. Late charges $25.00 per 10 minutes or part thereof after 6:30pm.

Current Promotion Terms & Conditions

COMPLIMENTARY WASH & DRY FOR DAY-CARE DOGS

Free Wash and Dry (Valued from $ 45.00 to $ 220.00 depending on size of dog) provided after 10 dog day-care sessions within a 12-week period.

T’s & C’s

Valid till 30 April 2026
This will incorporate a coupon system. Your coupon will be stamped each time your dog comes in for day-care. It is the owner’s responsibility to bring the coupon on the day. If the coupon is not provided on the day, it will not be stamped retrospectively.
If a coupon is lost, a new coupon can be used from the beginning.
Dogs booked in for grooming have priority of complementary Wash & Dry dogs.
Maximum of 4 dogs per day will receive the complimentary Wash & Dry.
If your dog misses out, we will prioritise it at your next day-care booking.
Our groomer reserves the right to decline bathing and drying services if your dog is excessively matted or exhibits challenging behaviour on the grooming table.

FREE NAIL TRIM MONDAY & FRIDAY WITH DAY-CARE

Free nail trim (Valued at $ 15.00) for first 10 dogs on the first Monday and Friday each month.

T’s & C’s

1. Valid to 22 December 2025
2. Only valid for dogs booked in for day-care
3. Our groomer may refuse service to dogs that behave aggressively or pose a risk during nail trim. Unsafe dogs will not have their nails trimmed.

AGILITY FRIDAYS

All dogs booked in for day-care on Fridays will receive a complimentary Agility Course run by our qualified trainers (Valued at $ 15.00). This is done on a one-to-one basis.

T’s & C’s

Valid till 28 February 2026
Dogs must have a normal collar or harness to participate
Dogs with injuries or older dogs i.e. 8 years and above are not eligible.
Owners must bring treats for their dog in a zip lock back with their dog’s name clearly marked.
Treats must not be crumbly or wet type. Ideal treats are Liver Treats.
Min age for agility is 5 months.
Our trainers have the discretion to refuse agility for a dog based on its temperament, i.e. Nervous or fearful dog.